1. Shipping Fee Policy
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Free standard shipping for orders of 5,000,000 VND (five million VND) or more.
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For orders under 5,000,000 VND, customers are responsible for shipping fees based on rates set by the shipping provider.
2. Express Shipping Notice
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Bikers Store does not offer free express shipping for any orders.
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If customers request express shipping, they must pay the full shipping fee directly to the shipping provider upon delivery.
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Bikers Store is not responsible for shipping costs set by the shipping provider.
3. Shipping Time & Coverage
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Delivery time: 2 - 5 working days for cities, districts, and communes across Vietnam.
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Shipping coverage: Currently, Bikers Store only provides domestic shipping and does not support international shipping.
4. Responsibilities of Each Party During Shipping
4.1. Responsibilities of Bikers Store
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Properly pack orders according to standards, ensuring they remain sealed and intact before handing them over to the shipping provider.
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Deliver packages to the shipping provider’s facility within the agreed-upon timeframe with the customer.
4.2. Responsibilities of the Shipping Provider (Logistics Service)
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Responsible for delivery time and ensuring goods arrive in good condition to the customer.
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In case of issues caused by the shipping provider, Bikers Store will coordinate with them to find a resolution with the customer.
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Bikers Store is not responsible for any errors caused by the shipping provider. However, in force majeure situations, we may support up to 50% of the damage.
4.3. Delayed Delivery Cases
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If an order is delayed, Bikers Store will proactively contact and inform the customer in a timely manner.
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Customers have the right to cancel the order if they do not wish to wait any longer.
5. Responsibilities of the Shipping Provider & Customer
5.1. Shipping Provider
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Bikers Store works with shipping partners such as Viettel Post, Vietnam Post to deliver orders to customers.
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If customers request a different shipping provider, Bikers Store cannot guarantee optimal support in the shipping process.
Obligations of the Shipping Provider
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Ensure goods are delivered intact and on time.
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Deliver goods to the correct recipient as specified in the order.
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Cover transportation costs as per the agreement.
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Compensate for damages if goods are lost or damaged, unless otherwise agreed upon or required by law.
Rights of the Shipping Provider
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Verify the authenticity of the goods, shipping bill, or related transport documents.
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Refuse to transport goods not matching the agreed type in the contract.
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Refuse to transport prohibited, hazardous, or toxic goods as per legal regulations.
5.2. Customer’s Responsibilities (Recipient)
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Pay the full shipping fee according to the agreed-upon terms.
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Provide accurate information related to the shipped goods to ensure safe transportation.